Returns and Exchanges Policy
30 Days to Change Your Mind
Wrong Test? Needed to test Benzodiazepines (BZO) and not Barbiturates (BAR)? Accidentally bought more than you need? Did the test not work?
If you accidentally ordered the wrong product, aren’t completely satisfied, or no longer need the test, you can return or exchange your products within 60 days from when you ordered the product.
We can only accept returns of used products if they are faulty or broken. Unused products must be inside unopened pouching. Please provide proof of purchase.
We will refund you by the same method as your original payment. If the returns criteria aren’t fully met, Countrywide Testing reserves the right to refuse a return (or exchange) or offer store credit only. We will gladly refund first class shipping on returns only.
30 Days to Change Your Mind Terms and Conditions
It's important to us that you're happy with your Countrywide Testing purchase and that the products fit your needs.
If you're not completely satisfied you can return the item(s) within 30 days of the order date. We will give you a full refund by the same method as your original payment for your order if the product(s) were faulty, or for any unused products in unopened pouching. Please provide proof of purchase. If the product return criteria isn’t met, we may refuse the return or offer an exchange or store credit instead. Faulty items will be exchanged.
You may exchange your purchase once within 30 days of ordering if you ordered by mistake, provided that the product is not opened or damaged.
To begin the return or exchange process, please contact Chelsea at email@example.com or call (469) 389-2120.
COVID19 Rapid Test Kits
Due to high demand, at the moment we are NOT taking returns or refunds for the COVID19 Rapid Test Kits.
Your order will be shipped on the same day as you purchase it if you order before 3:00 PM PST/6:00 PM EST. Any orders placed after this time will be processed and shipped on the next business day. We only ship Monday through Friday. Orders placed after 3:00 PM PST/6:00 PM EST on Fridays or on Saturdays and Sundays will be shipped the following Monday. We observe UPS and USPS holiday hours.
We cannot guarantee when your order will arrive once it is in UPS or USPS’ system. If there is an issue with the delivery itself, please contact your local post office. We will assist you if there is any other issue with you order.
Countrywide Testing and Phamatech Inc. offer free shipping on orders $75 and over and we accept returns of defective or incorrect products.